Shipping policy

Shipping & Delivery Policy — Aesthetic Rugs

At Aesthetic Rugs, we look forward to helping you bring warmth and character into your space. Here you’ll find helpful information about preparing, shipping, and receiving your rug.

Preparing Your Order

Orders are generally processed within 2–4 business days before dispatch. Please check your selected rug’s availability and any product-specific processing information when ordering.

Custom-made rugs need additional time. Please contact us before placing a custom order so we can confirm the production and estimated dispatch schedule for your chosen design.

Delivery Estimates

For orders delivered to the *United States and United Kingdom, standard delivery generally takes 5–7 days after dispatch. This is separate from the time needed to prepare your order.

For other destinations, please contact us for an estimated delivery timeframe.

Occasionally, customs clearance or local delivery schedules may add a little extra time to your rug’s journey. Thank you for your patience and understanding.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and order size. Please review the shipping amount before completing your purchase.

If you have a question about delivery to your address, we’ll be happy to help.

Tracking Your Rug

Once your order is dispatched, you’ll receive a tracking number by email so you can follow its progress.

If you need assistance with tracking or notice an unexpected delay, email us with your order number and we’ll help you check the status.

Customs and Import Charges

International orders may attract customs duties or import taxes in the destination country. These charges are not included in the product price and are the customer’s responsibility.

Your local customs office can provide information about any charges that may apply before you order.

Updating or Canceling an Order

If you need to change your delivery details or request a cancellation, please contact us as soon as possible at shop@aestheticrugs.com.

We’ll check your order’s progress and explain the options available. Changes may not be possible once an order has been dispatched. For custom orders, please contact us to check whether production has begun.

If Delivery Cannot Be Completed

Sometimes a parcel is returned to the sender because an address is incomplete or delivery could not be completed. Please check your shipping details carefully and follow any instructions provided by the delivery company.

If your parcel is returned, contact us so we can review its status and discuss the next steps, including any applicable redelivery costs.

We’re Here to Help

Whether you have a question before ordering or need help while your rug is on its way, please email shop@aestheticrugs.com. We’ll be happy to assist.