Refund policy

Return & Refund Policy

At Aesthetic Rugs, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Return Window
You may request a return within 7 days of the delivery date. Requests made after this period will not be accepted.

Eligibility
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In its original packaging
• Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items
Custom-made or made-to-order rugs are not eligible for return unless damaged or defective upon arrival.

How to Request a Return
Email us at shop@aestheticrugs.com with your order number and reason for return within 7 days of delivery. Our team will guide you through the next steps.

Shipping Costs
Return shipping costs are the responsibility of the customer, unless the item was damaged, defective, or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items
If you receive a damaged or defective rug, please contact us within 48 hours of delivery with photos of the issue, and we will arrange a replacement or full refund at no extra cost.

Exchange Policy

Eligibility for Exchange

To qualify for an exchange, your rug(s) must meet the following criteria:

• Condition : The rug(s) must be unused, unwashed, and in its original condition, with packaging intact.
• Timeframe : You must request an exchange within 7 days of order delivery.
• Proof of Purchase : A valid order confirmation or receipt must be provided.

How to Request an Exchange

Email shop@aestheticrugs.com with your order number, the reason for your exchange, and photographs of the rug where applicable.

Our team will review your request and provide return instructions if it is approved. Please contact us before sending your rug back.

Return Shipping

Customers are responsible for return shipping costs for exchanges, except when the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service and packaging the rug securely to protect it during transit. Any shipping charge for sending the replacement rug will be confirmed before the exchange is finalized.

Processing Your Exchange

Once we receive your returned rug, we will inspect its condition and notify you whether the exchange has been approved.

If approved, you may select another available rug of equal value. Replacement options are subject to stock availability. Our team will confirm the selected rug and its dispatch details before completing your exchange.

Items Not Eligible for Exchange

Custom-made, made-to-order, and personalized rugs are not eligible for a change-of-mind exchange. Rugs that have been used, washed, altered, or returned without their original packaging do not meet our exchange conditions.

If a custom-made or made-to-order rug arrives damaged or defective, please contact us so we can review the issue under our Return & Refund Policy.

Damaged, Defective, or Incorrect Items

Please inspect your rug upon arrival. For damage or defects, contact us within 48 hours of delivery, including your order number and clear photographs of the issue. If you receive an incorrect item, notify us promptly.

We will review the details and arrange the appropriate resolution in accordance with our Return & Refund Policy.

Contact Us

For exchange questions or assistance with your order, email shop@aestheticrugs.com.

This Exchange Policy supplements our Return & Refund Policy and does not limit any rights available under applicable consumer law.